Returned for afterthought

Our return policy is valid for 14 days. If more than
14 days from purchase, unfortunately we cannot offer you a refund or replacement of the purchased item with another item.

In order to access the return procedure, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact.

To complete the return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.

Only regular priced items can be refunded, unfortunately promotional items cannot be refunded.

Shipping costs are not subject to reimbursement.


Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the acceptance or rejection of the refund request and, if successful, we will agree on the refund procedures.


We only replace items if they are defective or damaged in transit. For the replacement with the same item, please send us an email to customerservice@thujantidote.com
After our confirmation, you can send the item to be replaced to: Thuja S.R.L - Via Ilaria Alpi 4 Mantova 46100 - Italy.

Return shipping

To return the product, it must be sent to: Thuja S.R.L - Via Ilaria Alpi 4 Mantova 46100 - Italy.

The shipping costs for returning the item are charged to the buyer. Original shipping charges are non-refundable.
In case of loss or non-delivery of the returned item by the courier, we will not proceed with the refund.


If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer. "